Samsung has officially confirmed that a recent update to its SmartThings app has caused significant issues for older Galaxy smartphones. Reports from 9to5Google indicate that devices, including the Galaxy S10 and Galaxy Note 10 series, have been rendered inoperable following this update. Users of the Galaxy M51 and A90 models have also reported similar problems.
What Happened?
After downloading the latest SmartThings update, many users experienced a frustrating scenario: their devices got stuck in a boot loop, failing to power on fully. This issue isn’t just a minor inconvenience; it leaves affected smartphones essentially useless until a solution is found.
Factory Reset: A Temporary Fix
Affected users have discovered that performing a factory reset can restore some functionality. However, this isn’t an ideal solution:
- Data Loss: Any data not previously backed up will be lost in the reset.
- Usability Issues: While the phone may work post-reset, the user experience can still be compromised.
Samsung’s spokesperson addressed the problem, stating, “We are aware that a limited number of Galaxy smartphones running on Android 12 are rebooting continuously during an update to the latest version of the SmartThings app.”
Immediate Actions Taken by Samsung
Upon realising the scale of the issue, Samsung took swift action. The update has been suspended, and the company is working to resolve the problem. If you’re facing issues with your device, Samsung encourages you to contact their support team for assistance.
Understanding Software Support for Older Models
As smartphones age, software support can become a real issue for manufacturers. The Galaxy S10 and Galaxy S10+ are five years old now, which is often the threshold for companies to halt regular updates.
- The Age Factor: As devices age, their hardware may struggle to support the latest software, leading to potential bugs or failures.
- Consumer Expectations: Many users expect ongoing support, but the reality is that it can be challenging for manufacturers to maintain software updates for older models.
How to Protect Your Device
If you own an older Samsung Galaxy smartphone, here are some tips to safeguard your device against potential software issues:
- Regular Backups: Always keep your data backed up to cloud services or external drives. This way, you won’t lose vital information if you need to reset your device.
- Monitor Updates: Be cautious with updates, especially if you see reports of issues affecting similar models.
- Join User Forums: Communities like Reddit or Samsung’s own forums can provide real-time insights and support from other users facing the same issues.
Final Thoughts
While Samsung has acknowledged the SmartThings update issue, it’s a reminder of the challenges associated with software updates, particularly for older models.
As technology evolves, companies must navigate the delicate balance between supporting older hardware and introducing new features.
If you’re experiencing issues, take action immediately and reach out to Samsung for support.
